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Return Policy

CANCELING/CHANGING AN ORDER
Customer has 24 hours to do any change or cancel the order after the order has been placed with no cost. If a cancellation to an order has been received after 24 hours but has not been shipped yet, a 20% restocking fee will be charged. If the order has been shipped, it will be the customer’s responsibility for the shipping cost. We unfortunately cannot change your order after 24 hours of the order placed.

RETURN POLICY

If you are unsatisfied with the product in any way we do accept returns under the following return policy guidelines:

All returns will need to be authorized by us prior to return shipment. Please contact us for authorization.
Returns must be received by us within 30 days from date of purchase.
All items returned in original, unopened packaging will incur a 20% restocking fee.
Opened or assembled products are not eligible for return.
The customer is responsible for setting up all return shipments.
Any returned product which is deemed un-sellable will not receive credit.
When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back as soon as our Returns Department has completed processing. If the original shipment received free shipping the credit will be issued minus the actual shipping charges paid by us.
We will not process any returns if the product returned is missing or incomplete from the original shipment.
We cannot accept returns on any pieces of trim (this includes all types of moulding, toe kick, plywood panels, and etc.).